Shipping policy

Processing Time Orders are processed within 1–3 business days after payment confirmation.

Delivery Times

• Europe (EU): 8–20 business days

Shipping Cost We offer free shipping on all orders.

Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order at pawcloud.shop or through the carrier's website.

Customs and Duties Orders within the European Union are not subject to customs fees. If we expand shipping to other regions in the future, applicable customs fees and import duties will be the responsibility of the customer.

Lost or Damaged Packages If your package is lost or damaged in transit, please contact us at info@pawcloud.shop

Contact For shipping questions: info@pawcloud.shop PawCloud Store,  Semerdziyevo, Ivan Vazov 4.  Bulgaria